REFUND & CANCELLATION POLICY
EvolveTCF Refund & Cancellation Policy
At EvolveTCF, we aim to offer services that are rooted in trust, care, and collaboration. We know that life and leadership can be unpredictable — and we believe in holding space for both flexibility and accountability.
This policy outlines how we approach cancellations and refunds across our services in a way that is transparent, equitable, and aligned with good business practice.
Workshops & Live Trainings
- Full refunds are available for cancellations made at least 7 business days before a scheduled session.
- If you cancel within 7 business days, we do not offer refunds, but you are welcome to:
- Transfer your registration to another team member, or
- Reschedule for a future session, subject to availability.
- Transfer your registration to another team member, or
- No-shows are not eligible for a refund or credit.
Coaching & Group Programs
- For 1:1 or group coaching programs, full refunds are available up to 7 business days before your first session.
- After the program begins, no refunds will be issued, but you may request a pause or rescheduling based on your needs and availability.
- If at any point you feel the coaching relationship is not a good fit, we encourage open dialogue and will work with you to find a path forward — with care and professionalism.
Facilitation, Consulting & Fractional Leadership
- These services are often scoped as part of a larger contract or agreement. Refunds are not available once work has begun.
- If you need to cancel or postpone a scheduled engagement, we require 10 business days’ notice to reschedule without penalty.
- Cancellations made with fewer than 10 business days’ notice may result in a partial forfeiture of fees, depending on prep time and costs already incurred.
Our Values in Practice
- We approach all refund and cancellation conversations with empathy, fairness, and transparency. If you’re facing extenuating circumstances or feel unsure about how this applies to your situation, please reach out. We’re committed to finding solutions that honor both our clients and our work.
Questions or need to make a change?
Email us at hello@evolvetcf.com and we’ll walk through next steps together.